We have trained well over 100 individuals and conduced over 20 improvement projects since the initiative’s inception in mid-2015, including:
- Designed and implemented new transfer credit academic adjustment process in the College of Health Sciences (working with staff, directors and assoc. dean). Eliminated 3,200 steps per semester.
- Defined and streamlined Extended Studies’ online program recruiting process enabling each recruiter to redirect 11 hours per week from non-value adding task to sales and student success.
- Redesigned and implemented a new electronic student permission number system in the College of Business and Economics (working with advising and administrative staff). Replaced a plethora of informal workflows with one standardized, automated process, which improved transparency, consistency and trackability. Eliminated non-value adding steps.
- Designed and implemented a faculty evaluation process in the College of Business and Economics (working with department chairs and deans). Replaced a plethora of ad hoc processes with a single well-defined process that is repeated from year to year.