About the Authors
Bentson, C. Cynthia Bentson is an industrial/organizational psychologist in Seattle, WA. She earned her BA in psychology at East Stroudsburg State College in Pennsylvania. She earned her MS and PhD in industrial/organizational psychology at Colorado State University, where her dissertation research examined external factors that affect assessor judgment at an assessment center. Dr. Bentson has consulted in the private, public and non-profit sectors in the areas of managerial training and development, selection and performance evaluation, specializing in the assessment center method for both training and selection. She has taught human resources management at the university level, as well as a wide variety of continuing education classes and workshops on topics such as conflict management, delegation and supervisory skills. Dr. Bentson's teaching and training repertoire emphasizes reality-based teaching which includes actor-enhanced role play simulations, simulated organizations, and team projects. She has presented and published n the areas of assessment centers, performance-based work-sample testing and training, reality-based teaching methods, and use of simulations to teach team skills.
Bigelow, J. John D. Bigelow is currently a professor in the management department at the College of Business at Boise State University. He received his BS in Physics in 1962 at the University of Washington, and his PhD in Organizational Behavior at Case Western Reserve University in 1978. He served for several years as a Peace Corps Volunteer and later as a staff member, and headed a low-cost science equipment invention lab for two years. He was appointed to a committee to advise the U.S. Senate on Peace Corps matters in 1987 and is a member of the executive committee of the Western Academy of Management. He is an enthusiastic member of the Organizational Behavior Teaching Society. His current research interests focus on managerial skills, wisdom in organizations, and uses of microcomputers in managerial learning.
Bookstaver, D. Douglas Bookstaver has an MBA from the University of Illinois. During the 1989 school year he was an Associate Coordinator of the BA210 (Principles of Management) course at the University of Illinois/Urbana Champaign.
Boyatzis, R. Richard E. Boyatzis is currently a Professor in the Department of Organizational Behavior at the Weathered School of Management, Case Western Reserve University. Prior to joining the faculty at CWRU, he was President and CEO of McBer & Co. for 11 years and for various periods an executive with Yankelovich, Skelly & White, and on the Board of Directors of these two firms, as well as the Hay Group and Reliance Consulting Group. Dr. Boyatzis has consulted to many Fortune 500 companies, government agencies, and companies in Europe on various topics including executive and management development, organization structure, culture change R&D productivity, economic development, selection, promotion, performance appraisal, and career pathing. He is the author of numerous articles on human motivation, self-directed behavior change, leadership, managerial competencies, power, alcohol and aggression, and value trends, and a research book, The Competent Manager: A Model for Effective Performance. Dr. Boyatzis has a BS in Aeronautics and Astronautics from MIT, as well as an MA and PhD in Social Psychology from Harvard.
Coghlan, D. David Coghlan teaches at the National College of Industrial Relations, Dublin, Ireland. He studied management science at the University of Manchester Institute of Technology, where he was an Alfred P. Sloan Fellow. He is a Roman Catholic priest and a member of the Jesuit order. He has published over 40 articles, in such journals as Leadership & Organization Development Journal, Long Range Planning, Journal of Managerial Psychology, Person-Centered Review, Organization Development Journal, Human Development. He has a particular interest in the application of OD to church and religious systems, works as an OD consultant in that area and has published extensively on that subject.
Dahl, J. Joan G. Dahl is Associate Professor of Management at the School of Business Administration and Economics, California State University-Northridge. She holds a PhD in Business Administration from the University of Washington and an MBA from the University of Oregon. Dr. Dahl teaches courses in Management Principles, Human Resource Management and Labor Relations. She has published in such varied fields as business ethics, negotiations, and public sector contracting. She serves on the Board of Directors of several local institutions and is a community advisor to the Junior League of Los Angeles. As a consultant to industry, Dr. Dahl has worked with a diverse group of clients including General Motors, the Los Angeles County Probation Department, Micom Electronics and the Alternate Defense Counsel. Her current research interests focus on utilizing technology in educational settings and privatization in the public sector.
Elkin, G. Graham's career has bridged academia and management. After completing BA (Hons) in Business and five years management experience in the HRM field with British Petroleum (UK) and a period of consultancy in the West Indies, he returned to City University Business School (London) to take on M.Sc in Human Resource Management. Two years as a teacher and consultant were followed by seven years as Head of Human Resources for House of Fraser plc, the British company operating Harrods and 105 other department stores. In 1983 he emigrated to New Zealand where for five years he was Director of New Zealand's first MBA school at Otago University. During that time he has established a consulting practice and developed interests in a whole range of academic and practitioner management development issues. He is currently a Senior Lecturer in Management of the University of Otago having returned from a year as a Visiting Fellow at Cranfield School of Management in the UK. Main research at present is in "industrial chaplaincy interventions" and "socialisation processes" in MBA programme.
Ferris, W. William Ferris is currently an Associate Professor of Management in the School of Business at Western New England College in Springfield, MA. He has also served the College as Assistant Dean of the School of Business and as Director of the Resource Center. His undergraduate degree is from Dartmouth College and he holds a PhD in Communication from Rensselaer Polytechnic Institute. Recently, he spent a years as a Visiting Fellow in Organizational Behavior at Yale University School of Management. Professor Ferris has written articles and published papers on a variety of topics stemming from his professional interests in such areas as teambuilding, conflict resolution, leadership, interpersonal communication, and promotability as well as the use of case-study and experiential exercise methodologies in the teaching of management subjects in schools of business. He is currently serving as Vice President - Program of the Eastern Academy of Management among other positions in various professional organizations.
Garcia, J. Joseph E. Garcia is an Associate Professor of management in the college of business and economics at Western Washington University in Bellingham, WA. Joe received his Ph.D. in organizational and social psychology from the University of Utah 1983. He has been teaching in the field of human behavior and organizations at the college and university level since 1974. He has co-authored three books and a number of journal articles on the topics of leadership, organization development, group decision support systems and managerial skills. Joe will be the conference coordinator for the 1991 Organizational Behavior Teaching Conference to be held at Western Washington University.
Grelle, M. Michael Grelle is an Associate Professor in the Department of Psychology and Counselor Education at Central Missouri State University. His research interests include psychoneuroimmunology, the psychology of learning, and the psychology of teaching. He received his Ph.D. in Psychology from Northern Illinois State University in 1979. Before coming to Central Missouri State University, Dr. Grelle worked as a youth counselor at the Illinois Youth Center in St. Charles, Illinois.
Jones, W. Waldo Jones, President of Simulated Reality Systems, Fort Collins, CO, is a veteran of 25 years of experience in front of audiences. Waldo attended Duke University, in a graduate of the University of Hartford in Speech and Theater Arts, and pursued graduate studies in Communication Arts at Colorado State University. His work in theater, audio and video encompasses performing, directing, writing, set design, and construction. He has worked for Universal Studios and has provided theatrical services to international corporations such as Storage Tek and Hewlett-Packard. He is currently involved in research to assess the effectiveness of a theatrical coaching model to enhance administrative leadership skills.
Kaman, V. Vicki S. Kaman is an Associate Professor in the Department of Management, College of Business at Colorado State University. Her educational background includes a BS in psychology from the State University at N.Y.-Albany, and MS and PhD in industrial/organizational psychology from Colorado State University. Before joining the Colorado State Business College in 1981, she spent several years working for the Employee Development Department of the City of Fort Collins, CO. It was there, in 1975, that she first designed role play simulations for use in employee selection. Since then, she has used simulation techniques to select employees for a variety of public sector positions including police officer, sergeant, and personnel director. She is currently using role play techniques for training Colorado Department of Highway managers in conflict management skills. Her other research interests are in training needs assessment, gender pay perceptions and use of employee surveys to improve human resource management.
Keleman, K. Ken S. Keleman is a Professor of Management at Western Washington University where he has been teaching since 1977. Ken holds a Ph.D. in Applied Psychology from the University of Utah. In addition to university instruction, he has been active in conducting training sessions and management development seminars for private, public, and not-for-profit organizations since 1975. Ken has co-authored a management development book and a number of journal articles in the areas of small group performance, group decision support systems, and managerial skills.
Lovelace, K. Kathi J. Lovelace is an Instructor at Whatcom Community College and Western Washington University. Kathi completed a B.A. in Psychology in 1986 and an M.B.A. in 1990 at Western Washington University. She has co-authored papers and presentations in the areas of managerial skills and organizational development and has conducted training seminars for both private and public sector firms. Her research interests are in communication skills and learning processes.
May, D. Douglas R. May is currently a doctoral student in Organizational Behavior at the University of Illinois-Urbana. He received his BA degree from the University of Kansas before going to work for IBM in Kansas City, MO. He left IBM to pursue a MA degree from the University of Missouri at Columbia and then entered the PhD program at the University of Illinois. His research interests include work teams and work environments and he has published in Organizational Behavior and Human Decision Processes and the Journal of Applied Social Psychology. He is currently conducting research on the influence of the physical environment on work group processes and effectiveness criteria.
McConnell, R. Renee V. McConnell received her BA from the College of Wooster and her MHRM and PhD degree in business administration from the University of Utah. She is Director of Management Communication and an adjunct assistant professor in the Management Department at the Graduate School of Business, University of Utah. Her current research interests cover a variety of issues regarding management assessment, leadership and interpersonal communication.
McEvoy, G. Glenn M. McEvoy is an associate professor of management in the College of Business at Utah State University. He received his BS in Industrial Engineering from the University of California- Berkeley, and his MS and DBA in Organization and Management from the University of Colorado-Boulder. He has been an industrial engineer, a manager, and an academic at five different universities. Dr. McEvoy's current research interests are management selection and development, performance appraisal systems, and international and strategic issues in human resource management. He is the author or co-author of over 50 publications and papers; his recent articles have appeared in the Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, Personnel Administrator, and Group & Organization Studies.
McKnight, M. Mel McKnight holds a BS in Civil Engineering form the University of Wyoming, an MBA from Stanford University, and a PhD in Management from UCLA. He currently holds the position of Associate Professor of Management at Northern Arizona University. He has held teaching appointments at Montana State University, California Polytechnic State University-San Luis Obispo, and Pepperdine University. His industrial experience includes positions at Procter & Gamble and Atlantic Richfield. His primary research interest lies in understanding the role of caring, for both the work and the people doing it, in making management and leadership effective; he has come to believe that this is the most overlooked area in the management literature.
Mullin, R. Ralph F. Mullin is currently Assistant Professor, Management, at Central Missouri State University where he teaches business policy and research methods. His first career, for 23 years, was as a Chamber of Commerce executive. Before that he was an Air Force pilot and aircraft controller. His research interests, in addition to basic management skills, include the assessment center method, team learning, performance appraisal systems, charismatic leadership, and organizational culture and change. Dr. Mullin's Ph.D. was completed in 1987 at the University of Florida.
Quinn, R. Robert E. Quinn is chair of the Organizational Behavior and Human Resource Management Department at the University of Michigan School of Business Administration. His research interests are in the areas of management, organizational theory, behavior and development, executive skill development and group dynamics. Quinn is currently conducting research on the following questions: What makes managers effective or ineffective? What is the impact of various types of cultures on organizational performance? What are the various types and impacts of cross-gender relationships at work? How do managers change over time? Professor Quinn has published six books, including Beyond Rational Management: Mastering the Paradoxes and Competing Demands of High Performance, and Becoming a Master Manager: A Competency Based Framework.
Rashford, N. Nicholas S. Rashford, a Jesuit priest, is president of St. Joseph's University, Philadelphia, and formerly, Dean of the School of Management, Rockhurst College, Kansas City, Missouri. He studied management, as an Alfred P. Sloan Fellow, at MIT and behavioral science in medicine at Johns Hopkins, Baltimore. He has initiated a development of the concept or organizational levels, used it widely in teaching and consulting, and, with David Coghlan, published applications to OD, management training and education, university administration, religious ministry, and organizational change. He currently chairs the Delaware river Port Authority and is a Commissioner of the Philadelphia Regional Port Authority.
Rasmussen, R. Dr. Ray Rasmussen is Professor of Organization Behaviour in the Faculty of Business, University of Alberta. He received his BS in Engineering in 1963 and his PhD in Business Administration at the University of California at Berkeley in 1970. He is considered to be one of Canada's leading experts in Management Development and Training and has delivered training workshops to both government and private sector organizations. His books and articles include texts used throughout Western Canada entitled: "Supervisory Communications," "Motivation and Productivity" and "Leadership." Dr. Rasmussen has received the 3M Award and the University of Alberta's Rutherford Award, both for excellence in teaching. In the last 6 years, the MBA Association twice named him teacher of the year. In the last three years he has visited 17 universities in Canada and the United States to deliver workshops on teaching to university and college instructors.
Schaffer, P. Paul L. Shaffer serves as the Dean of the College of Business and Economics at Central Missouri State University. He earned his PhD in Management from the University of Oklahoma in 1974. Prior to that time he was employed by a major oil company. Dr. Shafer's research interests include performance appraisal design and design evaluation, psychometric research, organizational change, and assessing management development programs.
Sendelbach, N. Neil B. Sendelbach is a member of the Employee Development Strategy and Planning Department within the Employee Relations Corporate Staff for Ford Motor Company. His primary responsibilities are in the area of improved organizational performance and management education and development. Dr. Sendelbach is currently responsible for the design, development and implementation of the Leadership Education and Development Program targeted at the worldwide middle management population within Ford. Dr. Sendelbach has served with Ford in a variety of positions starting as a Product Design Engineer, as a Management Development Specialist and as a Program Associate in the joint UAW - Ford National Education Development and Training Center. Mr. Sendelbach was also assigned to the Ford of Europe Staff for three years based in England with responsibility for the implementation of Employee Involvement across 15 countries and the establishment of a Human Resources Development Department. Dr. Sendelbach has also worked as Group Manager: Education, Training, Development and Personnel Planning for General Instrument Corporation where he had global responsibility for operations in the United States, Europe, and Asia-Pacific. He has also worked as a Management Development Specialist with United Technologies, Mostek (a semiconductor microelectronics chip manufacturer) where he had responsibility for the training an development of management. Mr. Sendelbach received his BS in Science Education from Wayne State University, a Masters degree in Curriculum and Instruction, and a PhD in learning and Cognition form Michigan State University.
Serey, T. Tim Serey. After a career in marketing with a major oil company, Tim Serey received his PhD in Organizational Behavior from the University of Cincinnati, and is now Associate Professor of Management at Northern Kentucky University. He has consulted with leading organizations across the country including the Kroger Company, several state governments, Federated Department Stores, AT&T and the Procter & Gamble Company. For the past two years, he has organized and chaired a campus-wide teaching conference at N.K.U. His current research interests center on the investigation of factors which predict success for Japanese expatriate managers here in the U.S., as well as on larger U.S. - Japan trade issues.
Seybolt, J. John W. Seybolt received his BA from Yale University, an MBA from the University of Utah, and his PhD from Cornell University. He is the dean of the Graduate School of Business and College of Business at the University of Utah. He served as Assistant Dean and Director of Graduate Studies in the Graduate School of Business at the University of Utah from 1986 to 1987. He is also a professor of management and adjunct professor of psychology there. His major interest for research, teaching and consulting is organizational behavior.
Shaffer, P. Paul L. Shaffer serves Dean of the College of Business and Economics at Central Missouri State University. He earned his Ph.D. in Management from the University of Oklahoma in 1974. Prior to that time he was employed by a major oil company. Dr. Shaffer's research interests include performance appraisal design and design evaluation, psychometric research, organizational change, and assessing management development programs. He has also recently been involved in working in organizational cultural change as related to acquisitions and mergers.
Spreitzer, G. Gretchen Spreitzer is a PhD candidate in Organizational Behavior and Human Resource Management at the School of Business Administration, University of Michigan. For the past year and one half, she has been involved in an extensive research program on organizational change. Her major research interest is understanding micro-macro linkages; that is, the reciprocal impact of organizations and individuals. Her current research is exploring the role managerial change and empowerment in organizational revitalization.
Verderber, K. Kathleen S. Verderber is an Associate Professor of Management at Northern Kentucky University. She holds a BA in rhetoric and public address, an MA in communication, an MBA and PhD in organizational behavior from the University of Cincinnati. She is co-author of a textbook, Interact: Using Interpersonal Communication Skills, 5th Ed. Dr. Verderber has published articles in Journal of Occupational Psychology, The Organizational Behavior Teaching Review, and The Psychology of Women Quarterly. She reviews for the Journal of Business Research. Her research interests focus on the development of managerial competencies. She has recently completed a study of business meeting behaviors and their relationship to meeting effectiveness.
Whetten, D. In the mail.
Windes, D. Deborah Lundberg Windes is a graduate student in Organizational Behavior at the University of Illinois-Urbana. She received her undergraduate degree at North Park College in Chicago, majoring in Psychology. She is currently writing a dissertation on the relationships between state regulatory commissions, electric utilities, and consumers.