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by Nancy Napier
As seen in the Idaho Statesman Business Insider on June 20, 2012
My name is Nancy Napier and I’m a member of a gang. Yes, you read that right. Then again, it’s not your normal gang. Still, it’s a group that has common goals, some common language and common attitudes. And those are? To get better than we were yesterday and last year, to be better than our peers, and to never, ever become complacent. (more…)
By Nancy Napier
As seen in the Idaho Statesman Business Insider on June 13, 2012
Think about great customer experiences you’ve had recently. A reservation service that allows you to make a restaurant reservation at 9 a.m., in 30 seconds, rather than waiting till the restaurant opens and you call. A grocery store worker who walked you to the aisle to find a product. The online retailer who got the order right and shipped it so your item arrived a day BEFORE you expected it. Some happen because of the people; some happen because people AND systems work well.
Now think of the experiences that didn’t work. What’s the ratio of good to bad experiences? (more…)
TrendingSideways , by Carter Bowles
What if creativity wasn’t what you thought it was? What if was measurable, repeatable, almost tangible? What if it was possible to manufacture creativity?
On one level, the idea that creativity could be manufactured is almost terrifying. On another, it’s exciting. It means that we can foster it, encourage it, and that we don’t have to be born with it. (more…)
Nancy K. Napier is a blog contributor to Psychology Today! She will post in her ‘Creativity Without Borders’ blog approximately once every two weeks.
Make sure to 
so you don’t miss out!
Here’s a peek of her latest blog post:
On the football field and on the stage, things go wrong. A missed pass, an interception, a fumbled kick… expected foibles in a game. A forgotten line, “costume malfunction,” or rainfall in an outdoor theater…expected problems in a performance. Yet, as fans and audience members know, The Show Must Go On and sometimes the players and actors and dancers just…improvise. So how do players and actors do it? (more…)
Watch Nancy Napier talk on It’s Your Business on KTVB about The Business of Weather.
Click the image below or follow the link to watch the full video. [click to watch full video]
On the innate weakness of human thought, deceptive memories and the misleading power of intuition
A fertile field for cultural comparisons as well as examining the validity of our own culturally-based intuitions and expertise:
SPIEGEL
Debunking the Myth of Intuition
An Interview with Daniel Kahneman
05/25/2012 — Can doctors and investment advisers be trusted? And do we live more for experiences or memories? In a SPIEGEL interview, Nobel Prize-winning psychologist Daniel Kahneman discusses the innate weakness of human thought, deceptive memories and the misleading power of intuition.
SPIEGEL: Professor Kahneman, you’ve spent your entire professional life studying the snares in which human thought can become entrapped. For example, in your book, you describe how easy it is to increase a person’s willingness to contribute money to the coffee fund.
Kahneman: You just have to make sure that the right picture is hanging above the cash box. If a pair of eyes is looking back at them from the wall, people will contribute twice as much as they do when the picture shows flowers. People who feel observed behave more morally. (more…)
